Returns and Complaints Policy

For eligible consumer purchases made online or through another distance-selling method, you generally have the right to withdraw from the contract without giving a reason within 14 days after receiving the goods.

To exercise this right, you must send us a clear statement of your decision to withdraw before the withdrawal period expires.

After notifying us of your withdrawal, the goods should be returned without undue delay and within the period required by applicable law.

You may handle and inspect an eligible product to the extent reasonably necessary to establish its nature, characteristics and functioning.

If handling goes beyond what is necessary for such inspection, you may be responsible for any resulting reduction in value where permitted by applicable law.

Please return the product with the available accessories and information needed to identify the purchase.

Certain goods may be excluded from the statutory right of withdrawal when a specific legal exception applies.

This may include sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been opened following delivery.

If a product is defective, damaged on arrival, does not function properly or otherwise does not conform to the contract, please contact us as soon as possible.

We may ask for your order number, a description of the issue and, where reasonably necessary, photos or other information that helps us assess the problem.

Where a valid statutory withdrawal applies, refunds are processed within the period required by applicable law.

Where legally permitted, reimbursement may be withheld until the goods have been received back or you provide evidence that the goods have been returned, whichever occurs first.

Refunds are normally made using the same payment method used for the original transaction, unless another method is expressly agreed and does not result in additional charges to you.

Where applicable, the standard outbound delivery cost is refunded in accordance with consumer law. Extra costs resulting from a more expensive delivery method selected by the customer may not be refundable.

If a replacement is accepted as the appropriate remedy for a defective product, UZY will cover the cost of sending the replacement where required.

This Policy describes our return and complaint process, but it does not replace or limit any mandatory statutory rights.

If goods are defective or do not conform to the contract, you may have legal remedies even after the 14-day withdrawal period, subject to the law applicable to your purchase.